Shipping Policy

— We send your new outfits to you as soon as we can.

SECTION 01

1. Order Preparation

Orders are usually prepared within 24–48 business hours after payment confirmation. Processing time excludes weekends, public holidays, and peak shopping periods. If significant delays occur, we will make reasonable efforts to notify affected customers.

SECTION 02

2. Dispatch & Estimated Delivery

Delivery time begins after your order has been shipped, not when it is placed.

Estimated delivery: 7–20 business days after dispatch.

Transit times may vary due to carrier operations, customs, weather, or regional logistics. All delivery times are estimates rather than guaranteed timeframes.

SECTION 03

3. Shipping Charges

Shipping fees are calculated automatically at checkout based on your destination and order details. Final charges are shown before payment. Customs duties, import taxes, and carrier handling fees (if applicable) are not included.

SECTION 04

4. Tracking Information

After your order has been shipped, a confirmation email with tracking information will be sent. Please check your email for the latest shipping updates.

SECTION 05

5. Customs & Import Charges

Customs duties, import taxes, or local fees may apply depending on your country's regulations. These charges are not included in product prices or shipping costs and remain the customer's responsibility.

Please review your local import requirements before placing an order. Failure to pay customs charges may result in delays, refusal, or return of your shipment.

We reserve the right to refuse shipments to sanctioned, restricted, or high-risk regions where required by international trade regulations.

SECTION 06

6. Delivery Issues

Shipping delays may occur because of customs inspections, carrier disruptions, weather conditions, or seasonal demand. If your order has not arrived within the estimated delivery period, please contact us.

If a shipment is confirmed lost, we will assist with the carrier investigation and, once verified, arrange a replacement or refund. Please report delivery issues within 24 hours after the package is marked as delivered.

SECTION 07

7. Address Accuracy

Please ensure your shipping information is complete and accurate before placing your order. Address changes may not be possible after processing or dispatch has begun. If you need to update your address, please contact our customer service team as soon as possible.

SECTION 08

8. Refused or Unclaimed Shipments

If a shipment is refused or returned unclaimed, additional shipping charges may apply for reshipment. Any eligible refund will follow our Return Policy, while original shipping charges remain non-refundable.

SECTION 09

9. Policy Changes

This Shipping Policy may be updated from time to time to reflect operational or regulatory changes. The latest version becomes effective immediately upon publication on this page.

Shipping Enquiries

For any shipping-related enquiries, please contact:

[email protected]